Support

Contact F5 support

To contact support about F5 NGINXaaS for Google Cloud (NGINXaaS):

1. Go to the MyF5 portal and log in with your F5 account.

2. Go to the Support section and select Create a Case.

3. Select NGINX Products as the product family.

4. Select NGINXaaS for Google Cloud in the Product dropdown.

5. Fill out the Subject and Description sections, and include the following details about the specific issue:

   1. Identifying Information:
      • Deployment identifier (Object ID and name)
      • Account identifier/name
   2. Issue Details:
      • A detailed description of the issue
      • The specific resources involved (for example: deployment, configuration, certificate, and so on)
      • The operation you were performing when the issue occurred (for example: creating a deployment, uploading a configuration, adding a certificate, and so on)
      • Any error messages displayed
      • The time when the issue occurred

6. Fill out the fields in the Additional information section including:

   • Subscription ID: select your F5 or NGINX subscription ID (use No subscription available if you don’t have one)
   • Assign a priority
   • Reason for contact

7. Complete the Contact details section of your case and select Submit.