# Support




## Contact NGINX support

To contact support about F5 NGINXaaS for Azure (NGINXaaS):

1. Go to your NGINXaaS deployment.

1. Select **Help** in the left menu.

1. Select **New support request**.

   ![Screenshot of the Azure portal showing the Raise support ticket button](nginxaas-azure/raise-ticket.png)

1. Select **Raise a support ticket**.

1. You will be redirected to **MyF5** to create a new case. Log in to MyF5 with your F5 account.

   **Note:** If you can't complete a deployment successfully, the "New support request" option won't be available on the left-hand navigation menu. To raise a support ticket, go to the [MyF5 portal](https://my.f5.com). 

1. Go to the **Support** section and select **Create a Case**.

1. Update the **Subject** and **Description** fields to describe the issue, and then select **Next**.

   Make sure the **Description** field is completed with the relevant information about your issue, bug report, or feedback.

   If you are contacting us to report an issue, please include the following information in order for the support team to begin their investigation:
   - Location
   - Resource ID
   - Date and time of the issue

   The **Location** and **Resource ID** values are available in the **Properties** section of your deployment:
   ![Screenshot of the Azure portal showing the Properties section](nginxaas-azure/properties.png)

   If your deployment is configured to use F5 WAF for NGINX, please collect the following information also:
   - Package versions from the F5 WAF for NGINX page
   - Security policies in use and the content of all custom security policies

1. Select **NGINX Products** as the product family.

1. Select **NGINX Marketplace/Cloud** in the Product dropdown, and then select **Next**.

1. Enter the following required fields, at a minimum, and then select **Next**:
   - **Reason for contact**
   - **Subscription ID** (Select **No subscription available** or your F5 subscription ID if you have a private offer.)
   - **Cloud Provider**
   - **Assign a priority**

1. Complete the **Additional information** and **Contact details** sections for your case and then select **Submit**.

## Update support contact information

To provide or update the preferred support contact email:

1. Go to your NGINXaaS for Azure deployment.

2. Select **New Support request** in the left menu.

3. Select the `Edit` Button next to the **Support Contact Email** field.

4. Provide a new email address in the field and select **Submit**.