# Support

Type of document: How-to guide
Product: NGINXaaS for Azure

---


## Contact NGINX support

To contact support about F5 NGINXaaS for Azure (NGINXaaS):

1. Go to your NGINXaaS deployment. In the left menu, select **Help**, then select **New support request** > **Raise a support ticket**. You will be redirected to **MyF5** to create a new case. Alternatively, you can directly go to the [MyF5 portal](https://my.f5.com) and log in with your F5 account.

1. Go to the **Support** section and select **Create a Case**.

1. Fill in the **Subject** and **Description** fields to describe the issue, and then select **Next**.

   Make sure the **Description** field is completed with the relevant information about your issue, bug report, or feedback.

   If you are contacting us to report an issue, please include the following information so that the support team can begin their investigation:
   - Location
   - Resource ID
   - Date and time of the issue

   The **Location** and **Resource ID** values are available in the **Properties** section of your deployment:
   ![Screenshot of the Azure portal showing the Properties section](nginxaas-azure/properties.png)

   If your deployment is configured to use F5 WAF for NGINX, please also collect the following information:
   - Package versions from the F5 WAF for NGINX page
   - Security policies in use and the content of all custom security policies

1. Select **NGINX Products** as the product family and **NGINXaaS** as the product module, and then select **Next**.

1. Enter the following required fields, at a minimum, and then select **Next**:
   - **Reason for contact**
   - **Subscription ID** (Select **No subscription available** or your F5 subscription ID if you have a private offer.)
   - **Cloud Provider**
   - **Assign a priority**

1. Complete the fields in the **Contact Information** section for your case and then select **Submit**.

## Update support contact information

To provide or update the preferred support contact email:

1. Go to your NGINXaaS for Azure deployment.

2. Select **New Support request** in the left menu.

3. Select the **Edit** button next to the **Support Contact Email** field.

4. Provide a new email address in the field and select **Submit**.