# Get help

Type of document: How-to guide
Product: F5 NGINXaaS

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To contact support about F5 NGINXaaS:

1. Go to the [MyF5 portal](https://my.f5.com) and log in with your F5 account.

1. Go to the **Support** section and select **Create a Case**.

1. Fill out the **Subject** and **Description** sections, and include the following details about the specific issue, and then select **Next**:

    1. Identifying Information:
       - Deployment identifiers (Object ID and name)
       - Organization identifiers (Object ID and name)
    1. Issue Details:
       - A detailed description of the issue
       - The specific resources involved (for example: deployment, configuration, certificate, and so on)
       - The operation you were performing when the issue occurred (for example: subscribing from cloud marketplace, creating a deployment, uploading a configuration, adding a certificate, and so on)
       - Any error messages or request IDs displayed
       - The time when the issue occurred

1. Select **NGINX Products** as the product family and **NGINXaaS** as the product module, and then select **Next**.

1. Enter the following required fields, at a minimum, and then select **Next**:
   - **Reason for contact**
   - **Subscription ID** (Select **No subscription available** or your F5 subscription ID if you have a private offer.)
   - **Cloud Provider**
   - **Assign a priority**

1. Complete the fields in the **Contact Information** section for your case and then select **Submit**.