Support

To contact support about F5 NGINXaaS for AWS:

1. Go to the MyF5 portal and log in with your F5 account.

2. Go to the Support section and select Create a Case.

3. Fill out the Subject and Description sections, and include the following details about the specific issue, and then select Next:

   1. Identifying Information:
      • Deployment identifiers (Object ID and name)
      • Organization identifiers (Object ID and name)
   2. Issue Details:
      • A detailed description of the issue
      • The specific resources involved (for example: deployment, configuration, certificate, and so on)
      • The operation you were performing when the issue occurred (for example: subscribing from cloud marketplace, creating a deployment, uploading a configuration, adding a certificate, and so on)
      • Any error messages or request IDs displayed
      • The time when the issue occurred

4. Select NGINX Products as the product family and NGINXaaS as the product module, and then select Next.

5. Enter the following required fields, at a minimum, and then select Next:

   • Reason for contact
   • Subscription ID (Select No subscription available or your F5 subscription ID if you have a private offer.)
   • Cloud Provider
   • Assign a priority

6. Complete the fields in the Contact Information section for your case and then select Submit.